DragonTECH, Contact Center & BPO Software

Traditional Channels

 

marcacion dragonTECH

The way you interact with your customers will depend on productivity and effectiveness that is generated by each communication, thus it becomes important to provide various channels that are manageable and controllable in their entirety.

 

 


Text Chat

Interact with clients using text chat as a campaign and control operation, verifying management indicators and taking your operation to the next level, working in a blended way.

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Video Chat

Include in your communication methods the visual channel and interact with your customers using video chat as a campaign, with all the advantages that this allows.

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SMS - Text Message

Send a text message to a customer base from an integrated platform for control and unified campaign management.

marcacion dragonTECH

 

marcacion dragonTECH

Email

Receive and manage communications received in your email account, i.e. customer service, as a campaign. This allows you to measure and maximize the time of your agents.