Contact Centers & BPO
Technology and solutions for MULTICHANNEL management, that permit you to minimize costs, generate new business, and count on 24/7 levels of service and operations with 99.9% Up-Time. Generate the strategic information that you and your clients need.
Automation of the customer service line * 611 of the Operator Claro / Comcel at the branch in Medellin (Colombia), with an increase in the number of calls answered satisfactorily, and a decrease in wait times for the users as this service is available 24/7, 365 days a year, with a 99.9% service level during the nearly four years of this operation. Integration with cellular operator via SS7. Soon expanding its service operations at the branch in Bogota. BILATERAL. One of the main bilingual contact center operators in Colombia. They operate multiple centers that lend contact services to the major telecommunications companies. . www.bilateral.com