DragonTECH, Contact Center & BPO Software

Financial and Collections


Enhance your client’s experience when soliciting your services through diverse channels of communication, integrated on a single platform. Automate and control their operation, generating greater benefits.

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Success Stories


Management and multi-channel service to the majority of the financial institutions and government entities in Colombia, with high recovery and satisfaction rates. Management model from 4 different branches with a mixture of different types of infrastructure to support security issues and the high availability required by the sector. SERLEFIN is recognized as one of the best in Business Process Outsourcing services, specializing in Collections. In Colombia, they have been a pioneer in the use of multi-channel solutions for 8 years. www.serlefin.com

financiero dragonTECH