The most important thing to do in order to improve your management in every way, regardless of the communication channel you are using, is to have the proper tools, in real time and WEB, to plan, measure, control, monitor, and export data, in order to audit your operation. Here you can find them.
Monitor in real time
Making timely decisions and reaping the benefits that this entails is what allows you to perform this monitoring application of real-time communications including audio and display, with current status and indicators related to agents, campaigns and communication channels..
The system has its own integrated digital recording mechanism in different audio formats, with minimal space consumption and high quality. With this tool, you will have at your disposal, and at the disposal of your final customers, a Web interface for easy searching, downloading and listening for your recordings.
From a Web interface, consult all of your information online, detailed as well as consolidated, that is generated in a high-level Contact Center environment. And if your operation requires it, count on an excellent graphical tool with all of the advantages that let you generate all kinds of reports according to your taste.
Guides / Scripts.
Allows you to optimize time and increase productivity, when changing predefined management scripts and when creating new models, according to the strategy defined for each campaign. They can provide timely information, through the consultation of various databases and CRM.