DragonTECH, Contact Center & BPO Software

Dialing / Outbound

Get the best possible performance from your resources to conduct the telephone management of large databases of customers in the shortest time possible. According to statistics collected during the management, genetic algorithms are implemented that predict the time at which to start a new dial before an agent finishes their management. These algorithms are governed by various parameters such as the dialing factor that will automatically switch between a minimum and a maximum of telephone channels used simultaneously by each agent who is managing the campaign, taking into account variables such as contactability, availability of telephone channels, and average handling times among others.

Predictive Dialing

Get the best possible performance from your resources to conduct the telephone management of large databases of customers in the shortest time possible. According to statistics collected during the management, genetic algorithms are implemented that predict the time at which to start a new dial before an agent finishes their management. These algorithms are governed by various parameters such as the dialing factor that will automatically switch between a minimum and a maximum of telephone channels used simultaneously by each agent who is managing the campaign, taking into account variables such as contactability, availability of telephone channels, and average handling times among others.

marcacion dragonTECH
marcacion dragonTECH

Progressive dialing

Increase the amount of contacts in the shortest time possible by automating dialing and using different types of methods based on your customer base to manage in a given year. The platform will auto-dial several phone numbers from different clients all at once, in the moment that the agent has established the management, and is available for further communication.

Preview Dialing

From an allocation of clients that each agent is managing, allow them to select the phone number with which they want to communicate, so that the call is made automatically, and that as they finish the call, for their customer contact lists to automatically reduce as well. This type of management allows you to minimize human error in dialing and it gives the freedom that your advisers require to continue selecting clients per your contact strategy.

marcacion dragonTECH
marcacion dragonTECH

Manual dialing

For campaigns that have to locate contact information from different sources while verifying the information, this allows an agent to make each call by dialing the corresponding telephone number as basic information of the person to manage.

Virtual agent or IVR output.

Perform highly productive campaigns, sending a pre-recorded voice message to a defined customer base for the output campaign, which is generally informative or reminder messages.

marcacion dragonTECH
marcacion dragonTECH

Prerecorded voice messages

Perform highly productive campaigns, sending a pre-recorded voice message to a defined customer base for the output campaign, which is generally informative or reminder messages.